Privacy Policy

Last Updated September 1, 2024

Welcome to TRUEMARK TECHNOLOGIES, INC. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect.

This Policy applies to TRUEMARK TECHNOLOGIES, INC. and any subsidiary company listed below. It governs any and all data collection and usage by us.

Subsidiaries:

  • TRUEMARK, LLC
  • TRUEMARK SOUTH AFRICA (PTY) LTD

Information We Collect

We collect two types of information:

  1. Personal Information: This is any information you provide to us such as name, email address, phone number and billing address in relation to our services and offerings.
  2. Non-Personal Information: This is information that is collected when you interact with our services and offerings but is not limited to browser type, IP address, pages visited.

How We Use the Information

  1. Personal Information: We use this information to send notifications, process payments and provide services requested.

  2. Non-Personal Information: We use this information to improve products, services and identify system problems.

Sharing Your Information

We do not sell or lease your personal information to third parties. However, we may share this information with affiliated entities or third-party partners and services we use to deliver our services, support business operations, and fulfill contractual obligations. We take appropriate measures to ensure that any data shared is secure and complies with applicable laws and best practices for data protection. By using our services, you agree to such transfers, storage, and processing.

Marketing and Communications

If you have provided consent, we may send you updates on the latest products, event announcements, and company news. You have the right to withdraw your consent to marketing communications at any time by following the instructions contained in our emails or by contacting us directly.

Event Participation and Recruitment

If you register for or participate in any of our events, conferences, or training programs, we may process your personal data to manage your participation and provide relevant updates. Additionally, if you apply for a job through our website, we collect and process information such as your name, email, phone number, CV details, and other relevant information you provide. This data is used for evaluating your application and communicating with you about potential opportunities.

Cookies and Tracking

Cookies are small text files that are stored on your device (computer, smartphone, tablet, etc.) when you visit certain web pages. They allow websites to store information like user preferences, ensuring a more seamless experience during your next visit.

We use the following types of cookies:

  • Session cookies: These are temporary cookies that are only active while you're on the site and are deleted once you close your browser.
  • Persistent cookies: These cookies remain on your device even after you've closed your browser and can be accessed by our website on subsequent visits.
  • Third-party cookies: These are set by external companies for purposes like analytics, advertising, or social media interactions.

We use cookies for several reasons, including:

  • Website functionality: To remember your preferences, settings, and provide personalized content.
  • Website performance: To analyze how our website is accessed, used, and how it performs. This allows us to continually improve our services and user experience.
  • Advertising: To show relevant advertisements both on our website and elsewhere online.

You have the right to decide whether to accept or reject cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. If you choose to reject cookies, some features of our site may not function as intended.

Data Protection & Security

We use advanced security measures including encryption, for data both in transit and at rest, to protect your data from unauthorized access, alteration, disclosure, or destruction. We are committed to maintaining a high standard of data security to protect the rights and freedoms of our users.

You can verify the use of encryption by looking for a lock icon in the address bar of your browser and checking for " https" at the beginning of the address of the webpage.

Data Retention & Disposal

The data we collect from you will be stored for no longer than necessary. Data retention be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Data Access

If you have a registered account with us, you may review and update certain personal and non-personal information in your account by logging in.

This Policy does not govern the collection and use of information by third-parties which are not owned or managed by TrueMark Technologies, Inc. Our website does contain links to affiliates and other websites. We do not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites.

Analytics and Do Not Track

We use web analytics platforms such as Google Analytics to analyze visitor behavior and improve our services. These tools help us understand how users interact with our website. You can opt-out of analytics tracking using tools like Google Analytics Blocker. Our website currently does not respond to "Do Not Track" (DNT) signals from web browsers.

Children under the age of 13

Our website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13).

Changes to this Policy

Our business changes constantly, and our Privacy Policy may also change. We reserve the right to make changes to this Policy any time. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted.

Contacting Us

If you have any questions about this privacy policy or our data practices, please contact us at legal@truemark.io.