TrueMark support
Report an incident, reach our engineers, or give TrueMark access to your AWS account.
Support hotline
Call the hotline at any time to report an incident or reach an engineer. When the call connects, press 0.
CloudFormation templates
Each template creates an IAM role in your account that TrueMark assumes from its own AWS account, so no credentials are shared. Launch a template while signed in to the account you want to grant access to. Deleting the stack removes the access.
Remote administrator access
Gives TrueMark engineers administrator access to your account.
Emergency access
Gives TrueMark break-glass administrator access for responding to incidents.
Enterprise Operations Center access
Lets the Enterprise Operations Center triage events and alarms in your account.
Billing access
Gives TrueMark access to Cost Explorer, invoices and other billing data.
Launch opens the AWS CloudFormation console in us-east-2 with the template and stack name filled in. Review the parameters, acknowledge that the stack creates IAM resources, and choose Create stack.